Frequently asked questions about CurrencyLab

  • How often do CurrencyLab's exchange rates change?

    Exchange rates can change at any point throughout the day. We align our exchange rates with the prevailing market exchange rates at any time - this ensures our customers receive the most accurate exchange rates possible. When you come to our Newry branch your transaction will be completed using the latest exchange rates available at the time of your transaction.

  • How can I pay for my currency?

    In our Newry currency exchange branch we accept Cash, Debit Card or Bank Transfer for foreign exchange transactions.

  • Can I pay for currency with someone else's card?

    No. All payments must be made by the person ordering the currency.

  • Do I need to provide identification?

    Yes, we may require information and/or identification from you – typically we will need to see your Photo ID (such as driving licence or passport) and Proof of Address (such as utility bill or bank statement). Sometimes we may require additional information from you, depending on the type of transaction you’re completing. Please call our Customer Service Team on +44(0)28 3026 3207 to discuss your currency needs and we’ll be happy to advise you of the identification required.

  • Which currencies are available for exchange with CurrencyLab?

    can buy and exchange money in over 50 global currencies. See our list of available currencies below.

    Currency Code Availability
    United Arab Emirates Dirham AED See exchange rate on our Rates page
    Australian Dollar AUD See exchange rate on our Rates page
    Barbados Dollar BBD Call us for a quote
    Bulgarian Lev BGN See exchange rate on our Rates page
    Bahraini Dinar BHD Call us for a quote
    Brazilian Real BRL Call us for a quote
    Canadian Dollar CAD See exchange rate on our Rates page
    Swiss Franc CHF See exchange rate on our Rates page
    Chilean Peso CLP Call us for a quote
    Renminb CNY Call us for a quote
    Colombian Peso COP Call us for a quote
    Costa Rican Colon CRC Call us for a quote
    Czech Koruna CZK See exchange rate on our Rates page 
    Danish Krone DKK Call us for a quote
    Dominican Peso DOP Call us for a quote
    Egyptian Pound EGP Call us for a quote
    Euro EUR See exchange rate on our Rates page 
    Fijian Dollar FJD Call us for a quote
    Gambian Dalasi GMD Call us for a quote
    Hong Kong Dollar HKD Call us for a quote
    Croatian Kuna HRK See exchange rate on our Rates page 
    Hungarian Forint HUF See exchange rate on our Rates page 
    Indonesian Rupiah IDR Call us for a quote
    Israeli Shekel ILS Call us for a quote
    Icelandic Krona ISK See exchange rate on our Rates page 
    Jamaican Dollar JMD Call us for a quote
    Jordanian Dollar JOD Call us for a quote
    Japanese Yen JPY Call us for a quote
    Kenyan Shilling KES Call us for a quote
    Korean Republic Won KRW Call us for a quote
    Kuwaiti Dinar KWD Call us for a quote
    Cayman Island Dollars KYD Call us for a quote
    Mauritian Rupee MUR Call us for a quote
    Mexican Peso MXN Call us for a quote
    Malaysian Ringgit MYR Call us for a quote
    Norwegian Krone NOK See exchange rate on our Rates page 
    New Zealand Dollar NZD Call us for a quote
    Omani Rial OMR Call us for a quote
    Peruvian Sol PEN Call us for a quote
    Philippine Peso PHP Call us for a quote
    Polish Zloty PLN See exchange rate on our Rates page 
    Qatari Riyal QAR Call us for a quote
    Romanian Leu RON Call us for a quote
    Russian Ruble RUB Call us for a quote
    Saudi Arabian Riyal SAR Call us for a quote
    Swedish Krona SEK See exchange rate on our Rates page 
    Singapore Dollar SGD Call us for a quote
    Thai Baht THB See exchange rate on our Rates page 
    Turkish Lira TRY See exchange rate on our Rates page 
    Trinidad & Tobago Dollar TTD Call us for a quote
    New Taiwan Dollar TWD Call us for a quote
    United States Dollar USD See exchange rate on our Rates page 
    Uruguayan Peso UYU Call us for a quote
    Vietnamese Dong VND Call us for a quote
    Eastern Caribbean Dollar XCD Call us for a quote
    South African Rand ZAR See exchange rate on our Rates page 
  • What should I do if the currency of my destination is not listed?

    We supply over 50 global currencies, but we keep the most popular currencies onsite at our Newry branch. Please take a look at our Rates table to see the latest rates for the most popular currencies exchanged at our bureau de change. If you don’t see your desired currency listed on our Rates table and Currency Convertor, you can speak to the CurrencyLab Customer Service Team in branch or by calling us on +44(0)28 3026 3207 and we’ll be happy to help you and order in your chosen currency.

  • How long does it take to order other currencies not held in stock?

    We usually keep 17 of the most popular global currencies in stock at our Newry branch and they are available to you immediately. We can also order in additional currencies for you. Please call our Customer Service Team in branch on +44(0)28 3026 3207 and we’ll be happy to help you and order in your chosen currency. We advise you to allow a minimum of one week to order in your currency and collect it in our Newry branch.

  • How long is my currency quote valid for?

    We no longer provide an advanced currency ordering service online. You can check out our latest rates via our website and purchase and exchange currency in store. All quotes provided by our Customer Service Team in-branch or over the phone should be confirmed by the customer immediately if they wish to proceed with the quote. Failure to confirm a quote will result in the quote expiring and it will no longer be valid.

  • How do I know if I'm getting a good deal?

    If you compare CurrencyLab’s foreign exchange rates with the rates offered by your Bank or Post Office, we’re confident that you’ll see that we offer the best exchange rates available.

    We do this by buying currency at very competitive prices from large global financial institutions and we always shop around to make sure we get the best price every time. In turn, we don’t then pocket these savings (like your bank), instead we pass these savings on to you when you buy travel money or exchange currency with us. It’s that simple.

  • Is there a better rate available?

    We ensure our exchange rates are extremely competitive and usually better than your bank and other money exchange providers. We also offer an improved rate on our new online money transfer service, TransferLab.

    Please call our Customer Service Team on +44(0)28 3026 3207 or visit our branch to discuss your requirements.

Something else? Need an answer?

If you have a question that is not answered above, please head over to our Contact page to submit your enquiry, drop us an email or speak to our friendly Customer Service Team. We'll be delighted to help you.

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